Return Policy

At Prestigia, we are committed to providing you with the utmost satisfaction when it comes to your shopping experience. We take great care in ensuring that each garment meets our stringent quality standards. To maintain the integrity of our products, we have established the following return policy:

1. Returns for Discrepancies:
We understand that occasionally there may be discrepancies between the product you receive and the description provided. In such cases, we gladly accept returns. If you find that the dress you receive is different than promised in terms of design, color, or size, please contact our customer service team within 5 days of receiving your order.

2. Conditions for Return:
For a return to be accepted, the item must be in its original condition, unworn, unwashed, and with all original tags and packaging intact. Please note that any signs of wear or damage may result in the rejection of the return request.

3. Initiate the Return Process:
To initiate a return, please reach out to our customer service team at info@prestigiaoficial.com with your order number, a detailed description of the discrepancy, and clear photographs of the item. Our team will guide you through the return process and provide you with the necessary instructions.

4. Verification and Approval:
Once we receive your return request, our team will carefully review the provided information and images. If the discrepancy is verified and meets our return criteria, we will issue a return authorization.

5. Return Shipping:
Customers are responsible for the return shipping costs. We recommend using a trackable shipping service to ensure the safe and secure return of the item.

6. Refund or Exchange:
Upon receiving the returned item and verifying its condition, we will process the refund or exchange accordingly. Refunds will be issued to the original payment method, and exchanges will be shipped out promptly.

7. Final Sale Items:
Certain items may be marked as final sale, and these are non-returnable unless there is a manufacturing defect.

By shopping with Prestigia, you agree to abide by this return policy. We appreciate your understanding and cooperation as we strive to deliver an exceptional shopping experience while maintaining the quality and authenticity of our products. If you have any questions or concerns, please do not hesitate t